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Frequently Asked Questions

  • Why should I choose TediMatts?
    TediMatts is interested in understanding your tenants and their laundering preferences. Not all washers and dryers operate exactly the same way. Speak with TediMatts to configure a laundry center that will be both efficient and designed to delight your tenants.
  • What makes TediMatts different from other Laundry Room companies?
    Being an owner operated company means that we need to make everything personal. Our reputation, customer relationships and service quality are taken very seriously.
  • How long will it take to address issues?
    As soon as we get a call and depending on the issue, we will either dispatch a technician to repair a problem or a supervisor to address a concern. We understand that your priority is to satisfy tenant needs and we will always do what's necessary to ensure consistent and reliable service.
  • How many machines should be installed in our building?
    The number of washers and dryers will depend upon the family composition of the occupants, the number of apartments to be served, the presence or absence of children and the number of laundry rooms in the building.
  • What kind of energy savings do energy washers offer?
    HE washers can use as little as 20% to 50% of the energy used by traditional agitator washers because there is less water to heat (from 20% to 66% less), according to the Soap and Detergent Association (SDA).
  • If the washer uses a small amount of water, how are clothes cleaned well?"
    In front-loading HE washers, the laundry tumbles back & forth in the water as the tub rotates, to move the water and detergent through each garment and to help remove soils. The tumbling action is intended to clean efficiently and be gentle on fabrics.
  • Do HE machines rinse as well as regular machines?
    Yes. Even though HE washers use less water, they have two to four rinse cycles rather than one rinse in a traditional washer. According to the Soap and Detergent Association, multiple rinses are typically better than one deep rinse. HE detergents help to assure good rinsing because it's specially formulated for low-water washes & rinses.
  • Are HE washers gentle on my fabrics?
    Yes. Front-loading HE washers use a tumbling action instead of an agitator found in traditional washers. The tumbling action is gentle on fabrics.
  • How do I keep my machine running well?
    According to the SDA, using regular detergent may prevent some soils from completely rinsing out of the HE washing machines. The Soap and Detergent Association recommends avoiding problems by using an HE detergent and by running a regular maintenance cycle, which means running a full wash cycle without any laundry in the machine. Check the manufacturer's instructions and recommendations for specific details.
  • What's the difference between regular detergent and HE detergent?
    HE detergents create few suds and disperse quickly to help get the best cleaning performance with only 20% to 66% of the amount of water used in traditional machines.* And HE detergents were actually developed by home appliance engineers and detergent scientists. The result: an effective cleaning system. Traditional detergents are formulated to get great cleaning power with high water washes, they aren't created to work well in low water. * Source: SDA
  • Can I just use a regular detergent in my HE washer?
    According to the Soap and Detergent Association (SDA), HE detergents are the “only choice” for HE washers. Using regular detergents can create too many suds, which can interfere with the washer's tumbling action by “cushioning” the laundry, and reducing soil and stain removal. These excess suds can also lead to residue buildup, because they are not as easily rinsed away. Over time they could lead to machine malfunctions.
  • How much detergent should I use in my HE washer?
    Just as with a regular washer, you should use the recommended amount based on the size of your load. Because HE detergent is formulated to be low-sudsing, you can use a full dose without having to worry about over-sudsing in your machine.
  • Can I use non-HE fabric softeners in my HE washer?
    Yes, you can add liquid fabric softener to the fabric softener dispenser. Follow the manufacturer's guidelines for proper use of the dispenser.
  • What's the problem with suds?
    According to the SDA, too many suds in an HE washer can reduce cleaning power. And excess suds may prevent some soils from completely rinsing out of an HE machine properly. This can cause soils to build up in the machine, resulting in odors or machine malfunctions.
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